Public-Facing Services Need More Than a Standard Website

A resident reporting a fallen tree has very different needs on a website than a business reviewing their planning requirements or a family looking for community support. Yet, all of them often need to find the right information on the same website.

Screenshot of the homepage website design for CWA

Government Web Design That Connects With Public Services

When you have good government web design, you close the gap between the service someone needs and the steps required to access it. We use research, user experience (UX), accessible design and development to create clear pathways for the public, while creating a practical platform for the people managing it.

Complex Government Websites That Feel Simple to Use

Complex Government Websites That Feel Simple to Use

People shouldn’t need to understand your informational architecture to be able to find the service they need. Pixelstorm looks at the language your audience uses and the tasks bringing them to your site, then plans the navigation around both.

PixelStorm Wins the Australian Web Award for Best Drupal Website

PixelStorm Wins the Australian Web Award for Best Drupal Website

This national recognition celebrates the strategy, design, and collaboration that brought the Community Work Australia

Australian Web Awards 2026 Winner Badge
Accessible and inclusive website design

Accessible, Compliant & Inclusive Web Design

Meet compliance requirements with an inclusive website that works for people with different abilities, devices and levels of digital confidence. Our web designers and developers consider colour contrast, typography, keyboard navigation, screen readers and form instructions throughout the web design process so more people can access information and complete tasks without needing extra help.

Digital Experiences

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VETASSESS

Natural language Drupal experience built around user pathways and intent.

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ANM Group

A sleek, modern WordPress design showcases ANM Furniture’s high-quality products.

Award Badge
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MSP Blueshift

Repositioning a brand with a WordPress website design that increased user engagement by 22%.

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IRE

A modern WordPress design that transformed the online presence of a leading rail technology provider.

Apsley

Revamping online presence with a modern, user-friendly website that showcases services and brand.

Award Badge
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ACWA

For purpose Drupal website that showcases user experience and accessible design.

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Time2Talk

Our team dedicated their expertise to creating a sleek, intuitive interface that aligns perfectly with Time 2 Talk’s commitment to fostering effective communication. The new site boasts improved functionality, streamlined navigation, and a visually engaging design, all aimed at enhancing the user experience.

Rapid

For DIY Lovers, a new WooCommerce and WordPress build with a product-first design.

Easy-to-Update Backend Experience

Easy-to-Update Backend Experience

When services change or you need to get an urgent notice out, your team shouldn’t have to wait on a developer to update a page. Pixelstorm creates flexible content structures, staff permissions and approval workflows to keep publishing work organised. Different departments can manage their own information while the website stays consistent.

Website Migration, Support & Maintenance

Website Migration, Support & Maintenance

Launch is just the beginning of how Pixelstorm can support you throughout the lifespan of your website. Our website management services keep your site secure, current and performing as services, content and community expectations change.

Screenshot of the homepage website design for Vetassess

The Government Web Development That Simplified VETASSESS

On VETASSESS’s original website, applicants had to navigate a lot of technical language and PDF-heavy content, taking up to 10 clicks to find essential information. Pixelstorm used user experience and heatmapping to get an understanding of how people search, using this to create occupation-led journeys on a responsible Drupal platform with clearer content, stronger contrast, readable typography and screen-reader compatibility.

Platforms we work with

Google
Narelle Casey profile picture
Narelle Casey
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Our company, Independent Property Group have had the pleasure of working with Paula and the team at Pixelstorm for over 7 years. Once engaged with Pixelstorm they spent the time to truly understand our market place and the intricacies that lay within it and what our business goals were. They developed and delivered a strategy that not only fit within our budget but surpassed our expectations in results. Pixelstorm were integral part of our holistic marketing strategy which have led to numerous marketing awards within the real estate sector both at a state and national level. Thank you to Paula and the team!
Google
Steve profile picture
Steve
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Paula and the team at pixelstorm are super knowledgeable and very quick in their follow-up. They have managed to dial in very accurately re our specific business needs which are unique. We’re super happy with what they do and would recommend them especially for businesses looking at B2B or manufacturing support when it comes to digital marketing. Thumbs up! 👍👍
Google
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Ross Mitchell
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Paula has been a brilliant resource so far for my business. The amount of research she did for me during the quoting process was amazing and her reports are very detailed and informative. Looking forward to some great results
Google
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Janene Browne
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Wonderful people to work with, showed positive results for the entire period we worked with them
Google
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HELEN ARMSTRONG
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Working with Pixel Storm has been a godsend. No longer do we have to stress about anything technically related whether it be anything SEO or socials that don’t work, won’t start or we don’t understand! Best of all they are an Australian based team with a REAL office, so we know that they are not going to disappear overnight, which has happened to us in the past. They just get on and do and fix ‘stuff’ without drama We had very limited understanding or knowledge of SEO when we first worked with PS . They explain technical ‘stuff’ in lay persons terms, without jargon so we can understand what needs to be done. Our rankings in Google have improved so much since we stated work with PS three years ago, As an SME, can’t recommend Paula and the PS team highly enough, they have made our lives so much easier.
Google
Rebecca Miller profile picture
Rebecca Miller
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Pixelstorm is an outstanding digital marketing agency! Under Paula's great leadership, they have forged strong, collaborative relationships with our marketing and business development teams, elevating our online presence. Since partnering with Pixelstorm in August 2023, we've seen remarkable growth in website traffic and a significant increase in quality leads. This success is a direct result of their expert SEO strategies and highly targeted LinkedIn ad campaigns. Their work has made a tangible impact on our business, we would highly recommend their SEO and social media services.
Google
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Steph Novak
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Just an incredible team to work with. Would recommend them 100%
Google
Emma Halloran profile picture
Emma Halloran
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Just wanted to say a quick thanks to Paula and the team at Pixelstorm for the fantastic work and service they provided on the development of the PR Toolkit. The site looks fantastic, and there expertise on SEO was invaluable. The level of service from the team is always so high and I would strongly recommend this agency to other organisations. Congratulations on another great project!
Google
John David Olsen profile picture
John David Olsen
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After searching worldwide for a web development company, we settled on Pixelstorm in Melbourne, Victoria. Not only did they have a great pitch, but they delivered a solution bursting with creativity and passion. And notably, on time and budget. I enjoyed working with the team; they were very responsive to feedback as we moved along through the project. Changes can be expensive and difficult to manage, though they inevitably come up in any project. The team at Pixelstorm had a very suitable approach to sorting this out along the way. We could not have been more pleased with the results of the finished project. Feedback has been fantastic, and the response to the new design has been exceptionally well received. The site was even a finalist in the Australian Web Awards in the non-profit category. We will certainly use Pixelstorm on future projects, and I look forward to working with the team again. I highly recommend them for their quality of work, dedication, and continuous engagement. To paraphrase Clementine Churchill, 'It's not just a website... it's a triumph!' John David Olsen International Churchill Society
Government Web Design Agency

Complex Websites Need Specialists Who Work Together

Complex websites and information need a web agency who can see the whole picture. We bring strategy, UX, content, design and development together so every decision backs your organisation, its technical requirements and the public using the end result.

20+ Years of Award-Winning Web Design

Pixelstorm has been designing and developing websites since 2004 with work recognised by the Australian Web Awards. While platforms, search behaviour and user expectations have changed in this time, it’s given us decades of experience in planning what websites need now and where they can go in the future.

Senior Specialists Under One Roof

Every part of your project will be handled by government website specialists who work together. UX decisions account for content, designs account for accessibility and development considers the people who will manage the website well after its launch.

Research Before Recommendations

Our recommendations are not built on assumptions. Instead, we combine stakeholder consultation, audience research, analytics and existing content to understand what people need from your website, where they get stuck and what would actually help them.

Structured Project Management

Government projects normally involve a lot of different people with different concerns. From day one, you’ll have a dedicated project manager who keeps departments, content owners, technical stakeholders and approval stages moving in the same direction with one point of contact.

Thorough Pre-Launch Testing

As part of our pre-launch process, we test each website’s accessibility, search tools, integrations, redirects and migrated content across different browsers, devices and navigation methods. Every testing process is built around the website’s intended users and purpose, including its internal platforms and event microsites.

Compliance Across Every Project Stage

Your unique WCAG AA and AAA accessibility, privacy, data and hosting requirements influence every party of your government web build. Working with your stakeholders, we plan around the standards and policies set for your project, checking them through every stage of design, development and testing. We also create clear documentation to support stakeholder reviews and approval of each stage.

Build a More Effective Digital Service On Time & On Budget

Clearer information means more people can do what they came to your website to do, while your team spends less time answering questions the website should handle. Speak with Pixelstorm about building a digital service that works harder for the public and your organisation or department, delivered on time and on budget.

Let's chat about your government web project.

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FAQ's

Frequently Asked Questions

Got questions about our Government & Public Sector Website Design Services? See the most frequently asked questions and answers below.

What should a government website include?

Government websites should have a design, user experience, integrations and infrastructure to make it easy to find, understand and use important information and digital services. This can vary between organisations, but may include:

  • Service directories and website search.
  • Online forms, payments and bookings.
  • Public notices and urgent updates.
  • Policies, publications and meeting information.
  • Accessible contact and support options.
  • Maps, directories and reporting tools.
  • Clear privacy and security information.

What makes government website design different?

Government website design often requires a wider range of users, services and access needs than a lot of commercial websites. It must be able to organise large amounts of information, meet relevant accessibility and digital standards, connect with existing systems and give multiple internal teams appropriate control over content.

Can Pixelstorm design websites for councils and local government?

Yes, Pixelstorm has decades of experience planning, designing and developing websites for councils, government agencies and other public organisations. We can assist with user research, information architecture, accessible UX, content planning, custom integrations and ongoing support for complex digital platforms.

What accessibility standards apply to Australian government websites?

There may be different accessibility requirements for Australian government websites depending on the organisation and jurisdiction. The Australian Government’s Digital Transformation Agency references WCAG 2.2 in its current web accessibility requirements, while state and local government organisations may also have policies or standards they must follow. This should be confirmed at the start of any web project. Pixelstorm can build accessibility into the strategy, UX, design, content, development and testing of your government website.

Can Pixelstorm integrate forms, payments and other government systems?

Absolutely. Pixelstorm can connect forms, payments, bookings, maps, directories and other authorised third-party systems into a government website. The approach we take depends on your existing system and its integration options as well as your organisation’s security and data requirements.

Which CMS works best for government websites?

It really depends on your website’s size, content, integrations, security requirements and publishing workflows, although WordPress and Drupal offer good options. Drupal is often well suited to complex government web development because it supports structured content, detailed user permissions and large-scale platforms. While WordPress may suit organisations with more straightforward needs and smaller content teams. Pixelstorm can recommend the most appropriate platform.

Can Pixelstorm redesign and migrate an existing government website?

Yes, Pixelstorm can review your existing website, restructure its content and services, improve accessibility and migrate it to a more suitable platform. The government website migration can also account for documents, forms, integrations, redirects and existing search visibility before the new website launches.

Resources

News & Insights.

Web development and digital marketing can be overwhelming, which is why we stay up-to-date.

Wireframing in Web Design: Why It Matters More Than You Think

May 30, 2026
Key Takeaways: Wireframes are the structural blueprint of your website – the earliest, cheapest point to fix problems...
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PixelStorm Are Finalists in the Australian Web Awards

April 8, 2026
We’re proud to share that our recent website redesign and rebuild for Community Work Australia has been recognised on a national stage, earning...
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The Psychology of Web Design

February 20, 2026
How Colours, Fonts, and Layouts Impact User Behaviour Many business owners ask: Why isn't my website converting? The design looks...
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